Refund Policy

Fomax does not issue refunds for any purchase it processes directly. This applies to all Community mentor appointment bookings, regardless of the reason for the request — including cancellation, dissatisfaction, a missed appointment, a technical issue, or a duplicate or disputed charge.

Subscription plans (Starter, Creator, Growth, Business) are not billed by Fomax directly. They are billed through the Apple App Store or Google Play Store (managed via RevenueCat), so refund requests for subscription charges are handled entirely by Apple or Google under their own refund policies, not by Fomax. See Section 2.3 for how to request one.

2.1 Current Plans and Pricing

Monthly Billing

• Starter — $19/month · 500 AI Tokens/month · 2 social accounts
• Creator — $49/month · 1,500 AI Tokens/month · 5 social accounts
• Growth — $99/month · 4,000 AI Tokens/month · 15 social accounts
• Business — $199/month · 10,000 AI Tokens/month · Unlimited social accounts

Annual Billing

• Starter — $199/year · 500 AI Tokens/month · 2 social accounts
• Creator — $474.99/year · 1,500 AI Tokens/month · 5 social accounts
• Growth — $899/year · 4,000 AI Tokens/month · 15 social accounts

The Business plan is available on monthly billing only; it does not currently have an annual option.

2.2 Free Trial

All paid subscription plans include a free trial period, managed through your device's App Store or Play Store subscription. During this period:

• No charge is applied to your payment method
• You may cancel at any time during the trial at no cost, via your device's subscription settings
• If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan and your Apple ID or Google account payment method will be charged

2.3 Subscription Refunds Are Handled by Apple or Google

Fomax has no ability to directly issue, approve, or deny a refund for a subscription purchase, because subscriptions are billed via in-app purchase rather than by Fomax. If you want to request a refund for a subscription charge:

• iOS (Apple App Store): Submit your request at reportaproblem.apple.com, or via Settings → [your name] → Subscriptions on your device. Apple reviews and decides these requests under its own refund policy.
• Android (Google Play): Submit your request through Google Play's Order History (play.google.com/store/account/orderhistory) or Google Play support. Google reviews and decides these requests under its own refund policy.

Fomax cannot override, expedite, or guarantee the outcome of a refund request submitted to Apple or Google.

2.4 Renewals

Subscription renewals are billed automatically by Apple or Google according to your chosen billing cycle (monthly or annual). To avoid a renewal charge, cancel before the renewal date via your device's subscription settings. As with all subscription charges, any refund request for a renewal must be submitted directly to Apple or Google (see Section 2.3).

2.5 Cancellations

You may cancel your subscription at any time via your device's subscription settings (iOS: Settings → [your name] → Subscriptions; Android: Google Play → Subscriptions), or within the Fomax app where available. Cancellation takes effect at the end of the current billing period, and you retain access to paid features until then. No partial refunds are issued for the unused portion of a billing period upon cancellation or downgrade.

2.6 AI Token Usage

AI Tokens included in your subscription plan are allocated on a monthly basis and do not roll over to the next billing cycle. Unused tokens expire at the end of each billing period and are not eligible for a refund or credit. Fomax does not offer standalone AI Token packs for separate purchase — AI Token access is only available as part of an active subscription plan.

The following are never eligible for a refund from Fomax:

• Community mentor appointment fees, under any circumstances (see Section 4)
• Subscription and renewal charges — these are billed by Apple or Google, not Fomax, and any refund is solely at their discretion (see Section 2.3)
• Unused AI Tokens that expired at the end of a billing cycle
• Charges resulting from account suspension or termination due to violation of our Terms and Conditions
• Any promotional or discounted plan where refund terms were explicitly waived at the time of purchase

Fomax processes payment for Community mentor appointment bookings directly via Stripe. The following terms apply to all mentor appointment bookings:

• No Refunds, No Exceptions: Fomax does not issue refunds for mentor appointment bookings under any circumstances. This includes, without limitation, cancellation by you, dissatisfaction with the appointment, a missed or no-show appointment, a technical issue, or a duplicate or disputed charge.
• Rescheduling (Not a Refund): You may reschedule a booked appointment to a new available time slot. The amount you originally paid is carried over and applied to the rescheduled appointment at no additional charge. Rescheduling is not a refund and remains subject to this policy.
• Rescheduling Cutoff: Appointments cannot be rescheduled once less than 6 hours remain before the scheduled start time. Reschedule requests submitted inside this 6-hour window will not be accepted, and the appointment fee is forfeited if the appointment is not attended.

Because Fomax does not issue refunds directly, this section covers where to direct billing questions rather than how to request a refund:

• Subscription billing questions: Contact Apple or Google directly (see Section 2.3). Fomax support cannot access or modify App Store / Play Store billing records.
• Mentor appointment billing questions: Email info@fomax.ai with your account email and the date of the charge. We can confirm a charge or investigate a technical issue, but this does not entitle you to a refund under Section 4.

We will acknowledge billing inquiries within 2 business days and respond in full within 7 business days.

If you initiate a chargeback with your bank or payment provider without first contacting Fomax, we reserve the right to:

• Suspend or permanently terminate your account pending investigation
• Dispute the chargeback with evidence of service delivery
• Recover any outstanding amounts through lawful means

We strongly encourage you to contact us at info@fomax.ai before initiating any chargeback.

Fomax reserves the right to update this Refund Policy at any time. Material changes will be communicated via email or an in-platform notification at least 14 days before taking effect. Continued use of the platform after the effective date constitutes acceptance of the revised policy.

This Refund Policy is governed by the laws of the Islamic Republic of Pakistan. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Lahore, Pakistan. Nothing in this policy overrides Apple's or Google's own refund policies for purchases made through their respective stores.

For any questions or concerns about this Refund Policy, please reach out to us: